These days, the public sector must satisfy higher expectations. As the private sector has raised the bar thanks to the internet and other emergent technologies, citizens now expect customized public services, delivered almost instantly. But the lack of automation, technology standards, little transparency and often redundant citizen databases make it harder. The most successful government agencies are simplifying processes to minimize citizen processing time, while also keeping maverick purchases by individual departments in check. The ultimate goal is not merely to deliver more and better service, but to serve more cost-efficiently, to meet government mandated budget cuts.