Capabilities

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NEORIS enables healthcare providers, from big hospitals, to clinics, to health provider groups and insurance companies, to create new and innovative interactions with their patients, partners, and employees within the industry.

"We enable Smart Interactions between patients and the Healthcare Ecosystem to improve care experience, reduce per capita costs and achieve the highest quality of care."

We have acquired deep knowledge in the healthcare industry from years of experience across global geographies. We’ve delivered digital transformation to big hospitals, small medical centers, ambulatory care & diagnostic services, networks, pharmacies, micro-care providers, hospital networks, payers and health insurance providers, mutualities and work hazard insurance companies.

We help our customers reimagine their business while leveraging technology to drive dramatic business transformation across their value-chain. For example, in the Provider Business we extend the traditional scope of Hospital Operations to include the whole breadth of patient interaction throughout his or her healthcare journey, from prevention and healthy lifestyle to recovery and continuous care. This holistic approach enables our clients to find new and creative ways to engage their customers, improving their health outcomes and experience.      


Digital Disruption

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The healthcare industry is a highly fragmented and complex ecosystem of surgical centers, big public hospitals, big private hospitals, clinic networks, ambulatory services, insurance companies and payers, pharmacies, support services and work hazard insurance companies. Costs are rising while margins remain razor thin.

The healthcare industry is ripe for digital transformation, as traditionally it has been technologically laggard as opposed to its counterparts in the financial services, telecom and manufacturing sectors.

For example, healthcare providers must cut costs and deliver superior care, while at the same time increasing compliance with national and international quality standard bodies. They are looking for creative technology solutions to increase operational efficiencies, reach more patients through virtualization of services and automate processes.

NEORIS provides the following services and solutions:

  • Patient care & engagement
  • health ecosystem interaction
  • Hospital operational efficiency
  • Digital physician assistant
  • Pharmaceutical operations
  • Insurance and payers
  • Health cross services

Business Outcomes

Our ultimate mission is to help transform healthcare and to deliver services that can significantly enhance patient care while driving provider efficiency.

Improve care experience:

  • Patient satisfaction
  • Subjective: Surveys (Public / Internal) - NPS
  • Objective: Waiting times, care waiting list
  • Complaint rate
  • Social Feedback
  • Patient retention rate / churn
  • Top of Mind / Brand awareness

Quality of care:

  • Readmission rates
  • Adherence to clinical guidelines
  • Sentinel events
  • Nosocomial Infections

Cost reduction & revenue optimization:

  • Patient care & engagement
  • health ecosystem interaction
  • Hospital operational efficiency
  • Digital physician assistant
  • Pharmaceutical operations
  • Insurance and payers
  • Health cross services

Industry Leadership

Fernando Javier Ansaldo Lutz
Healthcare Industry Leader, Latin America & EMEA
Santiago, Chile
fernando.ansaldo@neoris.com


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