Capabilities

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Our experience in the energy and utilities sector, gained from years of working with important global clients, uniquely positions us to help our clients transform the sector.

Our energy and utilities practice combines deep sector knowledge, with state-of-the-art innovation to help clients transform their: industry, internal efficiency indicators and interactions with their customers. We offer consulting, technology, and innovation services at a global scale, with clients in Europe, Latin America, and the Middle East.


Digital Disruption

We partner with companies to co-create new services that leverage innovation while maximizing the use of existing infrastructures. We also help energy and utility companies reshape the interaction between people, business machines and things by transforming the energy supply chain.

By leveraging innovation, we help develop specialized, differentiated, and innovative offers in a number of areas including but not limited to:

  • Rethinking core strategies to create new business models & disruptive value
  • Development of innovative digital strategies
  • Analyzing customer interaction and paint points to uncover opportunities to improve customer excellence
  • Identifying innovation partnerships to create innovative solutions (i.e., mobile enabled smart home monitoring)
  • Developing culture transformation programs that enable energy and utility companies to transform their own operating behaviors
  • Developing innovative strategies to provide a 360-degree view of the customer
  • Optimize revenue and margin management processes and tools
  • Transform sales performance management (lead management to proposal to contract, to commission/payment)
  • Transform the company's procurement and supply chain management function
  • Optimizing compensation management
  • Transforming the human capital function
  • Leveraging innovative technologies such as blockchain, AI and machine learning, big data and others to drive disruption
  • Re-alignment of core processes to transform the customer experience
  • Rethinking energy efficiency programs
  • Smart interactions (cities – people – things) in the energetic age

Business Outcomes

In order to reimagine their value, utility companies are focusing on developing the right innovation strategy. Building and leveraging innovation often means trying, failing, learning, and trying again. Our goal is to help utility companies drive a significant improvement in customer experience and operational efficiencies. Key outcomes include:

  • Better customer service
  • Improved operational processes and procedures (billing and invoicing, customer service)
  • Predictive customer interaction and communication
  • Improved provisioning and service management

Industry Leadership

Gustavo Landa
Energy & Utilities Industry Leader
Sao Paulo, BrazilGustavo Landa
gustavo.landa@neoris.com


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